Help Center
Frequently asked questions
Clear answers to the most common questions about chatdivo.
What is chatdivo?
What is chatdivo?
chatdivo is an AI-powered WhatsApp Business auto-reply platform. You create an agent, train it on your knowledge base, connect your WhatsApp Business number, and it automatically responds to customer messages.
How does the AI know what to say?
How does the AI know what to say?
Your agent uses retrieval-augmented generation (RAG) to answer based strictly on the content you provide — URLs, documents, PDFs, or plain text. It never uses the open internet.
How do I connect WhatsApp?
How do I connect WhatsApp?
chatdivo uses Meta's official WhatsApp Business API with Embedded Signup. You connect your number via a secure OAuth flow — no API keys or manual setup needed.
Can conversations be handed off to a human?
Can conversations be handed off to a human?
Yes. When the AI can't resolve a query, conversations are escalated to your team with full message history and context.
How long does setup take?
How long does setup take?
Most users are live in under five minutes — create an agent, add your knowledge sources, connect WhatsApp, and auto-reply is active.
Is a credit card required?
Is a credit card required?
No. You can start on the free plan. WhatsApp messaging costs from Meta may apply separately.