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Frequently asked questions

Clear answers to the most common questions about chatdivo.

What is chatdivo?
chatdivo is an AI assistant for WhatsApp Business. You teach it about your business by uploading your documents, FAQs, or website. It then answers your customers' WhatsApp messages automatically - instantly, 24/7.
How does my AI agent know what to say?
Your agent only answers based on the content you provide - your product info, policies, FAQs, or any documents you upload. It never makes things up or pulls from the internet.
How do I connect WhatsApp?
Connecting takes a few clicks. chatdivo uses the official WhatsApp Business platform from Meta. You log in with your Facebook/Meta account and authorise your business number - no technical steps required.
Can a real person take over from the AI?
Yes, at any point. When a question needs a human, the AI passes the conversation to your team - with the full message history already there so they're up to speed instantly.
How long does setup take?
Most businesses are live in under five minutes. Add your content, connect your WhatsApp number, and your AI agent starts replying.
Is a credit card required to start?
No. You can start on the free plan with no card needed. Standard WhatsApp Business messaging fees from Meta may apply separately.

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We're here to help. Get in touch with our support team.

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Frequently Asked Questions About Chatdivo

Whether you're evaluating AI-powered WhatsApp support for the first time or ready to connect your business number, these answers cover the most common questions we receive. If you can't find what you're looking for, reach out to our support team directly.

Is Chatdivo Suitable for My Business?

Chatdivo works for any business that communicates with customers via WhatsApp. Service businesses, e-commerce stores, professional practices, hospitality, real estate, and education are among our most popular verticals. If your customers send you WhatsApp messages, Chatdivo can help you respond faster and more consistently. See our full feature list to understand what's included.

How Accurate Are the AI Responses?

Chatdivo uses retrieval-augmented generation (RAG), which means the AI only answers from your provided content. Unlike general-purpose chatbots, it doesn't hallucinate or make up facts. If the answer isn't in your knowledge base, the agent will acknowledge that honestly and suggest the customer contact your team. This approach delivers consistently accurate, on-brand responses.

Can I Control What the AI Says?

Absolutely. You control the knowledge base content, response language, tone, and behavior settings. The AI is configured to stay strictly within your business domain - it won't answer unrelated questions like math problems, trivia, or recommendations for competitors. Learn how to train your agent in three simple steps.

What About Pricing and Billing?

Chatdivo offers a free tier for testing and monthly paid plans for production use. There are no per-message fees, no setup charges, and no long-term contracts. AI credits refresh monthly and top-up packs are available for busy periods. Visit our pricing page for complete plan details.

How Is Chatdivo Different from Traditional Chatbots?

Traditional chatbots rely on rigid decision trees and specific keywords. When a customer asks a question outside of those exact rules, the chatbot breaks down and says "I don't understand." Chatdivo uses advanced generative AI connected exclusively to your business documents. This means it understands context, intent, and nuance, allowing it to hold natural conversations and answer complex questions without needing you to map out every possible dialogue path.

Does Chatdivo Support Multiple Languages?

Yes, natively and automatically. You don't need to translate your knowledge base or create separate agents for different regions. If you upload your content in English, and a customer messages your WhatsApp number in Spanish, French, or Arabic, Chatdivo's AI automatically detects the customer's language, retrieves the facts from your English documents, and replies fluently in the customer's language.

How Long Does It Take to Train the AI?

Initial training takes only seconds. Once you upload your PDFs, link your website, or paste your text, Chatdivo instantly processes the information into AI embeddings. You can immediately test the agent in the dashboard sandbox to see how it responds. Updating the AI is as simple as clicking "sync" on your website link or uploading a new version of your document.

Is My Data Safe?

Yes. Chatdivo is designed with privacy at its core. We're fully GDPR compliant, encrypt all data in transit and at rest, and never share your content or customer conversations with third parties. Read our privacy policy and terms of service for complete details.